EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Frameworks
HPS complies with the U.S.-EU Privacy Shield and Swiss-U.S. Privacy Shield Principles as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. HPS has certified that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Privacy Shield program, and to view the certification, please visit http://www.privacyshield.gov . Personal data received or transferred pursuant to the Privacy Shield are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC).
Types of Information we Collect
HPS collects data directly from you to help provide you with the best experiences with our services and products. HPS may collect information from you in three ways; 1) through websites operated by HPS, 2) your use of our services, and 3) information you provide.
Websites operated by HPS
In connection with visiting any HPS owned website, HPS may use third party services to collect and store information.
Your use of our Services
When using or interacting with a HPS product or service, HPS may collect information about your interactions, the services you use and how you use them. Information collected may include; device information, location information, unique application ID’s, cookies and similar technologies.
Information you provide
- HPS Customers: Some HPS services may require you to sign up for an account. When you sign up for the account, we may ask you for some personal information such as your name, email address, company name and company information.
- HPS Customer Clients: Some data requested by our Customers, through the use of our services (i.e forms), is personally identifiable information, which may include, but not limited to, your name, address, telephone numbers, e-mail address, company name, and company information. This information will be input by you in response to prompts when using our Customer’s websites.
Types of Information NOT Collected
The following personal information is restricted from being collected through the use of our services and you should refrain from providing any information related to financial information such as, but not limited to, credit card and account numbers, Social Security number, driver’s license number, passport number, and information protected by the Family Educational Rights and Privacy Act (“FERPA”), the Gramm Leach Bliley Act (“GLBA”), Health Insurance Portability and Accountability Act (“HIPAA”) and/or Social Security Number Protection Act.
Information We May Place on Your Computer
HPS software may store some information on your computer. This information will be in the form of a “Cookie” or similar file and will help us and our customer in many ways. A Cookie is an element of data that a web site can send to your browser, which may then store the Cookie on your hard drive. If a Cookie is stored on your computers hard drive, the next time you visit the same website, we can recognize you. For example, Cookies are used to better match your interests and preferences. With most Internet browsers, you can erase Cookies from your computer hard drives, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. Note that certain web site functionality may not work if Cookies are blocked. For more information on Cookies please read our Cookies Policy.
We use web beacons alone or in conjunction with Cookies to help collect information that enables us to track the existence and/or nature of web-based interactions that take place via our customer’s websites. Web beacons help us to analyze where users go and what they do while visiting our customer’s websites. A web beacon is a clear electronic image. A web beacon will recognize certain types of information on your computer, such as cookies, when you view a website that is connected to that web beacon. We may also use anonymous information about your visits to our customer’s websites in order to improve our customer’s products and services and help them provide relevant and useful information about goods and services of interest to you.
HPS automatically records certain information, which may include your web request, your interaction with a service, the Internet Protocol address of the computer from which you are accessing the website, your browser type, browser language, and the date and time of your request.
EEA Resident Rights
If you are a resident of the European Economic Area, you have the following data protection rights:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us.
- In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
- Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
If you do not wish to have your personally identifiable information collected, then you should not use the customer website or you should make use of any tools the customer provides, if any, for opting out of the collection of your personally identifiable information. You may contact customers directly, outside of the website, to make alternate arrangements to provide them with applicable information.
Accountability For Onward Transfer
HPS may use agents to perform services on our behalf. We may share with these agents information input by you solely for the purpose of those agents performing services for HPS. These parties are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
HPS complies with the Privacy Shield for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
HPS takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. These include internal reviews of our data collection, transmission, storage, and processing practices, as well as encryption and physical security measures to guard against unauthorized access to systems where we store the information we collect.
Data Integrity and Purpose
Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. When you do provide us with personally identifiable information, we may use it as follows:
- Our customers have access to all personally identifiable information collected through their websites and they may use and disclose such personally identifiable information in accordance with their privacy policies.
- Our service providers, if any, have access to the information we collect in order to help us deliver our service to our customers.
- We may disclose the information to third parties when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with the rights or property (either intentionally or unintentionally) of HPS, our customers or any other user of our customer’s websites.
- We may disclose the information in response to the request of a law enforcement agency.
- We may disclose the information to third parties when we believe in good faith that the law requires it (such as responding to a subpoena or court order).
- We may disclose the information to third parties when we believe in good faith that such action is necessary to enforce any legal terms or conditions that may apply to usage of this website or our customer’s websites.
HPS and our customers may use non-personal “aggregated data” to enhance the operation of our software, our customer’s websites, or analyze interest in the areas, or the efficacy of those websites. HPS provides its customers with reasonable mechanisms to ensure that personal identifiable information is relevant to its intended use, accurate and complete.
Please note, HPS may disclose personal information in response to lawful requests by public authorities in order to meet any national security or law enforcement requirements.
Upon written request to [email protected] and with consent from our customer, HPS will take reasonable steps to permit you to correct, amend, or delete your personal information that is demonstrated to be inaccurate or incomplete. Please note, permission must be obtained by our customer before any changes may be made.
Enforcement and Liability
HPS shall conduct periodic audits as it relates to its obligations and compliance under this Policy. Any isolation of this Policy will be subject to disciplinary action up to and including termination of employment.
Any inquiries and/or complaints relating to your information should be directed to the website owner. In the event your inquire or complaint is related to HPS’s use of your personal information, you may contact us at :
HPS will respond accordingly within forty-five (45) days from the date on which notice was received. HPS shall cooperate with applicable data protection authorities in the event complaints cannot be resolved.
If you have any unresolved privacy or data use concerns that HPS has not addressed satisfactorily, please contact the third party dispute resolution provider at https://www.jamsadr.com/about/submit-a-case
Under certain conditions, an individual may seek to invoke binding arbitration from the Privacy Shield Panel.
HPS is a SaaS provider and does not control nor is liable, in any way, for the uses to which our customers may make of personal information you have provided to them.